Intuit QuickBooks: Freeze/Crash on Open: Error UCRTBase.DLL – FIX

So, we went through the gamut of troubleshooting in our previous post: Intuit QuickBooks: Freeze/Crash or Error 6123 When Opening a QB Company File – FIX

Running the QB Refresher utility worked on any user profile where no company files were opened before.

Since we used a local admin account to connect and work on the file QB began behaving _after_ running the QB Refresher.

When the user came back from lunch and logged back on QuickBooks would open, flash the Community Help page, and then crash.

Okay, that was weird.

We removed QuickBooks from the system. Versions 2016, 2017, and 2019 were installed.

Crash Errors

Post reboot QB would still crash at the same spot.


Log Name:      Application
Source:        Application Error
Date:          2019-06-05 3:47:23 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ClientLaptop.DOMAIN.COM
Faulting application name: qbw32.exe, version: 29.0.4007.2901, time stamp: 0x5cbe7cc4
Faulting module name: ucrtbase.dll, version: 10.0.17763.404, time stamp: 0x93e4fbe5
Exception code: 0xc0000409
Fault offset: 0x000a3652
Faulting process id: 0xcfc
Faulting application start time: 0x01d51be833300da1
Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2019\qbw32.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll

And, we also saw:


Log Name:      Application
Source:        QuickBooks
Date:          2019-06-05 3:45:35 PM
Event ID:      4
Task Category: Error
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ClientLaptop.DOMAIN.Com
An unexpected error has occured (sic) in “QuickBooks: Premier Accountant Edition 2019”:
DMError Information:-6123Additional Info:The server we are attempting to attach to can’t be found

Crash Fix

Now that we are down to having the crash isolated to a specific user profile, the problem must lie within the user’s profile itself.

To fix that, we have a How-To here in this blog post: Windows Server and Windows Desktop: How-To Reset a Local User Profile or RDS User Profile Disk

Once we ran the process to recreate the user’s profile everything worked just fine.

Philip Elder
Microsoft High Availability MVP
Co-Author: SBS 2008 Blueprint Book !
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